Policies and Procedures

We want to make sure you have a truly personalized experience.

Working Hours

Vontavius Tech Support is open Monday – Friday 10am to 7pm.

We are closed on all National Holidays

Extended holidays closing days are applied to Thanksgiving (Wed-Fri), Christmas (Dec 22-27) and New Year’s (Dec 31-Jan 3)

All communication received after hours on weekend and during holidays will be returned and answered the next available working business day.

Communication

Vontavius Tech Support communicates with clients via email. All clients MUST have an active email address. Please add info@vontaviustechsupport.us to your address book to ensure delivery of our emails. Be sure to check your SPAM folder for initial or missing emails.

We do NOT accept design files via text messaging or social media. Please send all requested files, photos, and information via email to info@vontaviustechsupport.us 

Any and communication pertinent to your project should be sent via email.

Please allow up to 72 hours for response to email or phone messages.

Turnaround

Please allow a minimum of 14-17 business days for all designs unless otherwise stated in your proposal and/or contract.

Turnaround time is extended if communication with the client is not returned within the allotted time for project.

Rush orders (1-3 Business days) will occur additional fees based upon project details.

Proposals & Contracts

All proposals and contracts are delivered via our invoicing system. You will be notified by email once your project has been confirmed.

Retainers

Vontavius Tech Support offer retainers in monthly formats. All retainers are paid prior to the next month or design.

MONTHLY RETAINER

The billing date is stated in the proposal and/or subscription notice. Invoices are typically mailed on the 1st or 17th of each month. 

Design / Advertising / Maintenance is limited up-to the amount designated in your contract.

 

Proposals & Contracts

All proposals and contracts are delivered via our invoicing system. You will be notified by email once your project has been confirmed.

Payments

Effective February 1st, 2022

All services under $300 must be paid IN FULL before any project begins. Services over $300 require a minimum 50% deposit with balance due upon completion.

DEPOSITS

All deposits are FINAL and NON-REFUNDABLE unless neglect or breach on behalf of Vontavius Tech Support.

Deposits are good for 60 days from paid date. If client has failed to meet their requirements for project to begin, their deposit is forfeited.

Deposits are NON-TRANSFERABLE.

General Questions

Turnaround time for design is 14-17 days, unless otherwise noted. This is for the initial design from Vontavius Tech Support. Completion date is based on client respone.

We are open M-F 10am to 7pm and closed on national holidays. However, you can always send us a email.

Email is the preferred & fastest contact method. You may also give us a call at (901) 456-3727. We DO NOT take FINAL design requests and information via Text Message or Social Media Messaging.

Your client portal is a security protected space specifically for your project. You will be able to view your proposal, contracts, and more.

Billing Questions

Payments are made through our invoicing system. We accept debit, credit & company checks.

All services over $300 require a 50% deposit to get started and balance due upon completion. Services under $300 are due upfront unless otherwise stated.

We allow revisions up to the limit included in the client proposal/contracts. Any additional revisions passed the contract limit would be subject to a additional fee.

Complete solutions

for digital marketing

We’re a marketing agency offering full-service solutions, from conception to execution.

Social Media

We build social media campaigns to help your business grow and engage your followers. We identify your goals, competitor benchmarking, and evaluate your customers’ online behavior

SEO

One of the most critical components of a successful digital marketing strategy is Search Engine Optimization (SEO). SEO makes it easier for potential customers to find your business by driving more traffic, leads, and sales.

Web Design

We take pride in the quality of our work, and guarantee that it will excel technically and functionally, as well as maintaining aesthetic appeal.